Unemployment Resources

The COVID-19 pandemic has had a huge impact on the economy. Even as businesses reopen, unemployment remains high. Whether you recently lost your job, are filing for the first time or have received unemployment benefits before, the Library can help navigate these resources.

Reach out to a librarian with any questions or for one-on-one assistance navigating these resources!

Call 574-282-4646
Email library@sjcpl.org
Visit any library location

Department of Workforce Development

Call Center

Unemployment Insurance Toll Free Call Number:
1-800-891-6499 | 317-232-7560 (TDD)
Monday-Friday: 8:00 a.m. to 4:30 p.m. EST

The call center is experiencing very high call volumes and you must call on the day designated for your first letter of your last name**

  • Monday: Letters A-E
  • Tuesday: Letters F-I
  • Wednesday: Letters J-M
  • Thursday: Letters N-T
  • Friday: Letters U-Z or if you missed your day

Email: AskUIContactCenter@dwd.IN.gov

Please include:

  • Your last name
  • The last 4 digits of your social security number or employee account number
  • Are you a claimant or an employer?
  • Zip code of your residence

Account assistance: UsernameReset@dwd.in.gov
Do not call the call center for account assistance.

Please include:

  • Your full name
  • The last four digits of your SSN
  • Your current mailing address
  • Phone number where you can be reached.
  • Let us know if you need username assistance or password assistance or both.

How to file unemployment

Filing for Unemployment in Indiana
You will need these items to file for benefits:

  • A valid email account: your email address will become your username  
  • Your personal information, including your:
    • Indiana Driver’s license or Indiana ID card
    • Address 
    • Social security number (SSN)
    • Date of birth
    • Phone number
  • Information about your last employer, including:
    • Employer’s name/company name
    • Employer’s mailing address
    • Employer’s phone number
  • Information about your employment, including your:
    • Dates of employment
    • The reason you are unemployed 
  • Your bank routing number and account number if you chose direct deposit as your payment option
    • NOTE: a debit card–Key2Benefits prepaid MasterCard®–is also available

MOST IMPORTANTLY! Remember to file your weekly claim or voucher each week before 8:59pm on each given Saturday to continue to receive your benefits.

Guides and Tips

How to file for back claims

  • To file a claim when the initial deadline has passed or for back claims, use State Form 56923.
  • This form allows you to file for weeks that have passed that you were unemployed.

General Information and Resources

Coping with job loss and unemployment

Training and upskilling for a new job

Bendable – Over 1k learning resources from local and national providers to help you get a leg up for your next job. Explore career collections, backed by local employers, to help you learn new skills in high demand jobs.

Your Next Step Indiana – Get help finding a job, learning new skills, furthering your education or securing emergency aid. Brought to you by the Governor’s Workforce Cabinet.

NextLevel Jobs – Free training for working-age Hoosiers in one of Indiana’s high-demand job fields.

JobsforFelonsHub.com – Use this portal to search for local jobs if you are an ex-felon

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