Unemployment Resources

Call Center

Unemployment Insurance Toll Free Call Number:
1-800-891-6499 | 317-232-7560 (TDD)
Monday-Friday: 8:00 a.m. to 4:30 p.m. EST

The call center is experiencing very high call volumes and you must call on the day designated for your first letter of your last name**

• Monday: Letters A-E
• Tuesday: Letters F-I
• Wednesday: Letters J-M
• Thursday: Letters N-T
• Friday: Letters U-Z or if you missed your day

Email: AskUIContactCenter@dwd.IN.gov

Please include:

• Your last name
• The last 4 digits of your social security number or employee account number
• Are you a claimant or an employer?
• Zip code of your residence

Account assistance: UsernameReset@dwd.in.gov
Do not call the call center for account assistance.

Please include:

• Your full name
• The last four digits of your SSN
• Your current mailing address
• Phone number where you can be reached.
• Let us know if you need username assistance or password assistance or both.

Filing for Unemployment in Indiana
You will need these items to file for benefits:

• A valid email account: your email address will become your username  
• Your personal information, including your:
  • Indiana Driver’s license or Indiana ID card
  • Address 
  • Social security number (SSN)
  • Date of birth
  • Phone number
• Information about your last employer, including:
  • Employer’s name/company name
  • Employer’s mailing address
  • Employer’s phone number
• Information about your employment, including your:
  • Dates of employment
  • The reason you are unemployed 
• Your bank routing number and account number if you chose direct deposit as your payment option
  • NOTE: a debit card–Key2Benefits prepaid MasterCard®–is also available

MOST IMPORTANTLY! Remember to file your weekly claim or voucher each week before 8:59pm on each given Saturday to continue to receive your benefits.

• Unemployment Claimant Self Service Video Tutorials
• Claimant Self Serve Logon
• Indiana Unemployment Insurance FAQs
• Indiana Unemployment Claimant Handbook
• Work Search – Department of Workforce Development

• To file a claim when the initial deadline has passed or for back claims, use State Form 56923.
• This form allows you to file for weeks that have passed that you were unemployed.

• Indiana Department of Development’s COVID-19 Information
• Indiana Department of Workforce Development
• Indiana Unemployment
• Indiana Unemployment Individuals

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